Adding or excluding email addresses for retention notifications
System administrator email addresses are automatically included in the notification recipient list and can be activated or deactivated as needed. You can add up to 50 additional email addresses.
Retention administrators on the customer side can now enable retention notifications and manage recipient email addresses directly through the management console, eliminating the need for support team intervention.
To add or remove email addresses for retention notifications
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In the left navigation pane, select Reports and Notifications>Notifications.
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Select the Retention Notifications tab, and clickEdit.
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Under Retention Admin Emails , the system automatically populates the email addresses of all existing administrators and users assigned retention-related roles.
To prevent a specific address from receiving notifications, clear the Active check box for that entry.
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To add recipients who are not assigned retention roles, enter their email addresses under Additional Emails and clickAdd. These addresses can include external or third-party addresses that are not associated with customer accounts.
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Click Save.
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