Generating a service usage report

Last published : Jun 07, 2026
The Service Usage tab provides service usage reports based on date range and interval. You can run and export reports based on the following services.
Note: Data can take up to 24 hours to refresh once you have enabled or disabled mailboxes.
  • User Statistics: Generates a report showing the number of enabled and disabled users. Additionally, it displays a horizontal red line indicating the number of licenses purchased by the customer. Active users above this red line are considered overage (additional active users). Refer to the sample image for enhanced visualization and understanding of this report.
This report alerts customers to consider purchasing more licenses or to begin paying for the additional users.
  • Personal Archive: Generates a report for the number of Personal Archive User(s) enabled and quota (minimum license count).
  • Discovery Archive: Generates a report for the number of Discovery Archive User(s) enabled and quota (minimum license count).
  • Folder Synchronization (Vault Solution): Generates a report for the number of Folder Sync User(s) enabled and quota (minimum license count) for Vault Solution.
  • Folder Synchronization (Arctera Unified Platform): Generates a report for the number of Folder Sync User(s) enabled and quota (minimum license count) for Arctera Unified Platform.
  • Email Continuity: Generates a report for the number of Email Continuity User(s) enabled and quota (minimum license count).
To generate a service usage report
  1. In the left navigation pane, select Reports and Notifications>Usage.
  2. On the User Scorecard page, select theService Usage tab.
  3. In the top-right corner of the page, select the any of the above-mentioned services for which you want to generate a user report.
  4. Select a predefined duration, or select Custom if you want to specify a start and end date for the report.
  5. Select the predefined frequency (Daily, Weekly, Monthly, Quarterly, or Yearly.)
  6. Click Apply.
  7. If required, switch between the Line Chart andBar Chart display options to view chart in the report.
  8. To export the report in EXCEL, PDF, CSV, or WORD format., click the Export icon.
Related information