Resetting a user's Authenticator device

Last published : Oct 29, 2026
Administrators can reset a user's Authenticator device if the user removes the account from the Authenticator app or loses the device on which the app is installed. Users can request a reset so that they can set up a new device at their next login.
To reset a user's Authenticator device:
  1. Select Configuration > Account Management.
  2. Search for and select the user account.
  3. Click Edit.
  4. Under Status, click Remove next to Authenticator Device.
Related information
Managing Authentication