Enabling the Google Workspace Collection Service for a user account

Last published : Jun 18, 2026
A customer user accounts can view the Google Workspace collector only if the Google Workspace Service is enabled for them in the Arctera Management Console. Therefore, as a super administrator, you must enable the Google Workspace Collection secondary service for the required customer account.
To enable the Google Workspace Collection Service:
  1. Log in as a super administrator in Arctera Management Console.
  2. In the left navigation pane, click Customer Service, and select the Company Details tab.
  3. Under the Admin Account Details section, in the Secondary Services, select Google Workspace Collection
  4. Click Save Upon enabling this service, the administrator from the customer's side can view the Google Collection card in Archive Collectors.
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