Configuring Arctera Capture-supported collectors
Arctera Capture is a primary archiving service that enables administrators to archive communications from a range of third-party platforms. Each supported platform is available as a Capture Secondary Service. When a secondary service is enabled for your account, its corresponding archive collector becomes available for configuration in the Management Console.
This topic provides a configuration reference for all archive collectors available through the Arctera Capture service.
To configure an Arctera Capture-supported collector:
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In the left navigation pane, select Archive Collectors.The Archive Collectors page appears.
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Click Add collector to view the available collector cards.Note: When adding the first collector, the Add collector button appears in the center of the page. If one or more collectors already exist, it appears in the upper-right corner.
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Select the required collector card, and click Configure.
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Enter a unique name and a brief description for the collector.
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If the Format Type drop-down is displayed, select the format type that matches your data source. Refer to the Format Type column in the table below for available options per collector.
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If the Configure EV folder target drop-down is displayed, select Yes to configure a targeted EV folder, or No if it is not required.
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Click Next.The application creates the collector.
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To configure the collector properties, refer to the Arctera Capture Configuration Guide.
The following tables list all archive collectors available through the Arctera Capture service, organized by type, with the configuration values required for each. NA = Not applicable. In the Support column, Yes indicates the collector is currently supported; No (Discontinued) indicates Arctera no longer supports the collector.
AI Chatbots
| Collector | Support | Data type archived | Configure EV folder target | Format Type |
|---|---|---|---|---|
| ChatGPT | Yes | ChatGPT conversation data | Yes/No | NA |
| Copilot | Yes | Microsoft Copilot AI conversation data | Yes/No | NA |
Collaboration
| Collector | Support | Data type archived | Configure EV folder target | Format Type |
|---|---|---|---|---|
| Chatter CipherCloud | Yes | Need Details | Need Details | Need Details |
| Cisco Webex Teams | Yes | Need Details | Need Details | Need Details |
| Claude | Yes | Claude AI conversation data | Yes/No | NA |
| Dubber Speik SMS | Yes | Dubber Speik SMS text messages | Yes/No | NA |
| Exchange Online | Yes | Need Details | Need Details | Need Details |
| Exchange Online (Graph) | Yes | Need Details | Need Details | Need Details |
| Google Messages | Yes | Google Messages | Yes/No | NA |
| Google Provisioning | Yes | Need Details | Need Details | Need Details |
| iMessage | No (Discontinued) | Note: The standalone iMessage collector is discontinued. iMessage conversations may be archived through another supported collector: the LeapXpert collector by using the iMessage format type. | NA | NA |
| Jabber | Yes | Need Details | Need Details | Need Details |
| LeapXpert | Yes | Multi-channel messaging — SMS, WhatsApp, iMessage, Telegram, WeChat, Signal, Governed | Yes/No | SMS Collaboration / WhatsApp Collaboration / iMessage / Telegram / Governed / WeChat / Signal / Default |
| Yes | LinkedIn messages and professional network content | NA | NA | |
| Microsoft Teams | Yes | Need Details | Need Details | Need Details |
| Salesforce Chatter | Yes | Need Details | Need Details | Need Details |
| SCIM | Yes | Need Details | Need Details | Need Details |
| SharePoint | Yes | Need Details | Need Details | Need Details |
| Signal | No (Discontinued) | Note: The standalone Signal collector is discontinued. Signal messages may be archived through another supported collector: the LeapXpert collector by using the Signal format type. | NA | NA |
| Skype for Business | Yes | Need Details | Need Details | Need Details |
| Slack | Yes | Need Details | Need Details | Need Details |
| SnippetSentry | Yes | Need Details | Need Details | Need Details |
| Symphony Messaging | Yes | Need Details | Need Details | Need Details |
| Yes | Need Details | Need Details | Need Details | |
| Viva Engage | Yes | Need Details | Need Details | Need Details |
| No (Discontinued) | Note: The standalone WhatsApp collector is discontinued. WhatsApp messages may be archived through other supported collectors: the LeapXpert collector by using the WhatsApp Collaboration format type, or the Text-Delimited and XSLT-XML collectors by using the WhatsApp format type. | NA | NA | |
| YouTube | Yes | Need Details | Need Details | Need Details |
| Zoom | Yes | Need Details | Need Details | Need Details |
| Zoom API | Yes | Need Details | Need Details | Need Details |
| Zoom Chat | Yes | Need Details | Need Details | Need Details |
| Zoom Meetings Chats | Yes | Need Details | Need Details | Need Details |
| Zoom Phone | Yes | Zoom Phone call recordings and telephony data | Yes/No | NA |
Enterprise tools
| Collector | Support | Data type archived | Configure EV folder target | Format Type |
|---|---|---|---|---|
| Collection | Yes | Need Details | Need Details | Need Details |
| LSEG Messenger | Yes | LSEG/Refinitiv financial communications | Yes/No | NA |
| Pivot | Yes | Need Details | Need Details | Need Details |
| ServiceNow | Yes | Need Details | Need Details | Need Details |
| Webpage Capture | Yes | Need Details | Need Details | Need Details |
File sharing
| Collector | Support | Data type archived | Configure EV folder target | Format Type |
|---|---|---|---|---|
| Amazon S3 | Yes | Need Details | Need Details | Need Details |
| Box | Yes | Need Details | Need Details | Need Details |
| Dropbox Business | Yes | Need Details | Need Details | Need Details |
| Google Drive | Yes | Need Details | Need Details | Need Details |
| Import | Yes | Need Details | Need Details | Need Details |
| OneDrive for Business | Yes | Need Details | Need Details | Need Details |
| Progress ShareFile | Yes | Progress ShareFile content | NA | NA |
Financial platforms
| Collector | Support | Data type archived | Configure EV folder target | Format Type |
|---|---|---|---|---|
| Bloomberg | Yes | Files and instant messages from Bloomberg Terminal | NA | NA |
| CellTrust | Yes | Need Details | Need Details | Need Details |
| FX Connect | Yes | Need Details | Need Details | Need Details |
| ICE | Yes | Need Details | Need Details | Need Details |
| LSEG | Yes | Need Details | Need Details | Need Details |
| Qtrade | Yes | Need Details | Need Details | Need Details |
| Redtail Speak | Yes | Need Details | Need Details | Need Details |
| RingCentral | Yes | Need Details | Need Details | Need Details |
| Symphony | Yes | Need Details | Need Details | Need Details |
| UBS | Yes | Need Details | Need Details | Need Details |
| XIP | Yes | Need Details | Need Details | Need Details |
| Yieldbroker | Yes | Need Details | Need Details | Need Details |
Mobile and text
| Collector | Support | Data type archived | Configure EV folder target | Format Type |
|---|---|---|---|---|
| AT&T | Yes | Need Details | Need Details | Need Details |
| Blackberry | Yes | Need Details | Need Details | Need Details |
| SMS | Yes | Need Details | Need Details | Need Details |
| Verizon | Yes | Need Details | Need Details | Need Details |
| Yes | WeChat instant messages | NA | NA |
Voice
| Collector | Support | Data type archived | Configure EV folder target | Format Type |
|---|---|---|---|---|
| Audio-Video | Yes | Audio and video recordings from multiple platforms | Yes/No | Zoom / Cisco Webex Teams / Audio File / Video File / Teams audio and video / Vodafone / IPC / Cisco / Avaya / Default |
| Cloud9 | Yes | Cloud9 trading communication data | Yes/No | NA |
| Dubber Speik Recordings | Yes | Dubber Speik call and audio recordings | Yes/No | Zoom / Webex Teams / MS Teams / Mobilephone |
| Microsoft Teams (Audio Video) | Yes | Microsoft Teams audio and video recordings | Yes/No | NA |
| NTR-X | Yes | Audio-video recordings via NTR-X collector | Yes/No | Audio-Video / IPC / Microsoft Teams Audio and Video |
| Verba | Yes | Verba audio and video call recordings | Yes/No | Zoom / Webex Teams / Teams Audio and Video / Cisco / Default |
| Verint | Yes | Verint call recordings and interaction data | NA | NA |
Others
| Collector | Support | Data type archived | Configure EV folder target | Format Type |
|---|---|---|---|---|
| Database | Yes | Need Details | Need Details | Need Details |
| EML | Yes | EML messages including WeChat and Taskize | NA | EML / WeChat / Taskize / Default |
| EWS | Yes | Need Details | Need Details | Need Details |
| Text-Delimited | Yes | SMS, chat, social, and structured text communications | NA | SMS / WhatsApp / Twitter/EML / ZoomChat/EML / Carbon / ENMACC Energy / Legato Chat / LiquidNet / Markets Manager / Saphyre / Skytel-Pager / Social / Web Chat / WeChat / Default |
| XSLT-XML | Yes | XML financial messaging, social, and mobile platform data | NA | UBS / Pivot / SMS / WhatsApp / CellTrust / Social / WeChat / Facetime / LinkedIn Audit / Merrill-DataSite / Trade Web / Default |