Enabling Arctera Capture Services for Archiving

Last published : Jun 07, 2026
On the Arctera Management Console , only the super administrator can view the Customer Service tab. Therefore, to enable the Arctera Capture services for customers, you must possess the super administrator role . Before you enable the Arctera Capture services for a customer, ensure that the customer is added to the Arctera Unified Platform. See Creating the archive instance for a customer in the Arctera Unified Platform Customer Administration Guide.
To enable Arctera Capture Services for Archiving
  1. In the left navigation tab, select Customer Service>Customers.
  2. On the Customers page, do any of the following:
    • If the customer is new, click Add Customer and specify the required details.
See Creating the archive instance for a customer in the Arctera Unified Platform Customer Administration Guide.
Note: The customers who are enabled for the Arctera Capture services only can see lesser Administration options when they login to the Arctera Management Console . Such customers do not requireJournaling Address. In addition, while adding the customer account, on theAccounts>Add Accountpage, theAdmincheck box is selected, but remains disabled.
  • If the customer already exists, search for and select the customer for whom you want to enable this service.
  1. In the Services section.
  • Under Primary Services, select** Capture**.
    Note: Unless theCaptureoption is enabled under primary services, you cannot enable theCapture Secondary Servicessecondary service for this customer.
  • Under Capture Secondary Services, in the** Enabled** column, select the check box next to the service that you want to enable.
  1. Click Save.
  2. To verify if the selected Capture secondary services are enabled for the customer, in Arctera Management Console , login as a Customer Administrator.
  3. In the left navigation pane, select Configuration>Services.
  4. Ensure that the selected Capture secondary services are selected under the Secondary Services section.
    Note: You cannot disable or enable this service from this page. To disable this service, selectCustomer Service>Customers. Select the customer and clear the check box of the selected Capture secondary services in theEnabledcolumn.