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    Capture, supervise, retain and reconstruct regulated communications within one unified system

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    PLATFORM CAPABILITIES

    • Capture

      Govern communications at the source, across modern collaboration, messaging, and AI tools.

    • Classify

      Apply consistent, transparent intelligence and policy across all captured data.

    • Supervise

      Detect and prioritize conduct risk through continuous, risk-based oversight.

    • Archive

      Enforce defensible retention and lifecycle governance automatically.

    • Discover

      Reconstruct events and respond confidently under audit or investigation

    SUPPORTED INTEGRATIONS

    • Bloomberg
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    View All Supported Integrations

    130+ communication, collaboration and file platforms supported

  • Solutions

    Use Case

    • Communications Compliance
    • Supervision and Surveillance
    • Records and Retention Optimization
    • Insights and Analytics
    • Investigations and eDiscovery
    • Data Migration

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Contact us
    Unified Platform Overview How the platform works Platform updates

    PLATFORM CAPABILITIES

    Capture Classify Supervise Archive Discover

    SUPPORTED INTEGRATIONS

    Bloomberg ChatGPT Dropbox Google Workspace LSEG Microsoft OneDrive Microsoft Teams Slack Progress ShareFile View All Supported Integrations

    Use Case

    Communications Compliance Supervision and Surveillance Records and Retention Optimization Insights and Analytics Investigations and eDiscovery Data Migration

    Industry

    Financial Services Government Healthcare Education
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    • Arctera™ Surveillance User Guide v1.0
    • Introducing Arctera Surveillance
      • About Arctera Surveillance
      • Arctera Surveillance multi-tier architecture
      • System requirements
      • Sampling support for content sources
      • AI-based label predictions support for efficient review process
      • Date format support in Arctera Surveillance
      • About Arctera Surveillance system security
    • Getting started
      • Signing in to Arctera Surveillance
      • Signing out from Arctera Surveillance
      • Launching Arctera Archiving applications
      • Resetting a forgotten password
    • Working with dashboard widgets
      • Understanding the Dashboard page
      • Viewing status summary of recently reviewed departments
      • Pinning and unpinning departments to view review status
      • Changing the order of pinned departments
      • Viewing the review status summary of escalated items
      • Viewing a summary of searches and exports
    • Managing employee groups
      • Creating custom employee group
        • Editing custom employee group details
      • Adding employee groups
    • Managing departments
      • About departments
      • Understanding the Departments page
      • Searching departments
      • Creating departments
      • Moving existing departments under other departments
      • Adding monitored employees and employee groups to departments
      • Editing monitoring policies
      • Editing department details and monitoring policy
      • Managing exception employees
      • Designating employees as exception employee
      • Assigning further exception reviewers to an exception employee
      • Removing exception status
      • Removing exception reviewers
    • Managing department users
      • Assigning users to departments
      • Removing users from departments
      • Adding new roles for users
      • Removing roles
      • Managing role assignment for a user in departments
        • Assigning departments and exceptions to specific users
        • Removing a specific role to users in one or more departments and exceptions
    • Managing department-level searches
      • About department-level searches
      • Guidelines for effective searches
      • Creating and running department-level searches
      • Disabling scheduled searches
      • Using proximity searches
      • Previewing search results
      • Accepting search results
      • Rejecting a search result
      • Resubmitting a search
    • Managing department-specific hotword sets
      • Overview
      • Creating department-specific hotword sets
      • Editing department-specific hotwords and hotword sets
      • Deleting department-specific hotword sets
    • Managing department-specific labels
      • Searching department-specific labels, label groups, and single choice groups
      • Managing department-specific labels
      • Managing department-specific label groups
      • Managing department-specific single choice label groups
    • Managing department-specific trash rules
      • Overview
      • Creating department-specific trash rules
      • Activating department-specific trash rules
      • Deactivating department-specific trash rules
      • Propagating department-specific trash rules
      • Unpropagating department-specific trash rules
    • Managing department-specific allowlist rules
      • Overview
      • Creating department-specific allowlist rules
      • Editing department-specific allowlist rules
    • Managing department-specific review comments
      • About department-level review comments
      • Adding department-level review comments
      • Editing department-level review comments
      • Deleting department-level review comments
      • Updating order of department-level review comments
    • Viewing employees associated with departments
      • Viewing employee association history
    • Managing users, roles, and permissions
      • Overview
      • Predefined user roles and permissions
      • Adding new roles for users (employees) and employee groups
      • Editing user roles and permissions
      • Deleting user roles
      • Assigning roles to users (employees) and employee groups
      • Restricting users to use hotwords in searches
      • Removing a user role
    • Managing application-level searches
      • About application-level searches
      • Viewing existing application-level searches
      • Creating and running application-level searches
      • Editing application-level searches
      • Excluding departments from application searches
      • Reinstating the excluded department for application searches
    • Managing application-specific hotword sets
      • Overview
      • Creating application-specific hotword sets
      • Editing application-specific hotwords and hotword sets
      • Deleting application-specific hotword sets
    • Managing application-specific labels
      • Searching application-specific labels, label groups, and single choice groups
      • Managing application-specific labels
      • Managing application-specific label groups
      • Managing application-specific single choice label groups
    • Managing application-specific trash rules
      • Overview
      • Creating application-specific trash rules
      • Activating application-specific trash rules
      • Deactivating application-specific trash rules
      • Propagating application-specific trash rules
      • Unpropagating application-specific trash rules
    • Managing application-specific allowlist rules
      • Overview
      • Creating application-specific allowlist rules
      • Editing application-specific allowlist rules
    • Managing application-specific review comments
      • About application-level review comments
      • Adding application-level review comments
      • Editing application-level review comments
      • Deleting application-level review comments
      • Updating order of application-level review comments
    • Managing data requests
      • About data request
      • Creating a new data request
    • Managing schedules
      • Overview
      • Setting up new schedules
      • Setting up one-time schedules
      • Example of a one-time schedule
      • Setting up recurring schedules
      • Example of a recurring schedule
      • Editing schedules
      • Deleting schedules
    • Managing export operations
      • About exporting items
      • Performing export runs
    • Managing reviews
      • About reviewing with Arctera Surveillance
      • Limitations on reviewing certain types of Skype for Business content
      • Understanding the Review page
      • Changing the Preview pane position
      • Rearranging columns in the item list pane
      • Customizing item navigation in Review grid
      • Filtering the items in the Review pane
      • Viewing dynamic review item counts on the calendar
      • Reviewing the Audio-Video Transcript type items
      • Reviewing searched items
      • Translating email and attachment content for review
      • Translating collaboration message for review
      • Adding or removing text for machine learning
      • Assigning review status to items
      • Viewing hotwords highlighting
      • Viewing hotwords in collaboration message
      • Viewing tags highlighting
      • Viewing predicted labels of review items
      • Viewing the full content in a new window
      • Adding comments to items
      • Escalating the review items
      • Applying labels to items
      • Viewing history of items
      • Printing and downloading the items and attachments
      • Viewing Intelligent Review Details
      • ChatGPT and Microsoft Copilot Integration
      • Bulk review using Find Similar Items
      • Report generation from Review Pane
    • Using AI Assistant
      • Introduction
      • Working with AI Assistant
      • Writing Effective Prompts for AI Assistant
      • Auditing AI Assistant Activity
    • Working with reports
      • About Arctera Surveillance reports
      • Predefined reports
      • Enhanced Reporting (UI mode)
      • Enhanced reporting (API mode)
        • Configuring a reporting endpoint
        • Authentication
        • Classification Tags API
          • Classification Tags List
        • Content Sources API
          • Content Sources List
        • Departments API
          • Departments List
        • Labels API
          • Labels List
        • Monitored Employees API
          • MonitoredEmployees List
        • Report Status API
        • Roles API
          • Roles List
          • Roles List by filters
        • Searches API
          • Searches List
        • Users API
          • Users List
        • Evidence Of Review Async API
        • Evidence of Review API
          • EvidenceOfReview List by filter
        • Item Archived Metrics Async API
        • Item Archived Metrics API
          • ItemArchivedMetrics List by filter
        • Item Classification Metrics Async API
        • Item Classification Metrics API
          • ItemClassificationMetrics List by filter
        • Item Details Async API
        • Item Details API
          • ItemDetails List by filter
        • Item Hotword Metrics Async API
        • Item Hotword Metrics API
          • ItemHotwordMetrics List by filter
        • Item Label Metrics Async API
        • Item Label Metrics API
          • ItemLabelMetrics List by filter
        • Item Metrics Async API
        • Item Metrics API
        • Reviewer Assessment Metrics Async API
        • Reviewer Assessment Metrics API
          • Reviewer Assessment Metrics- List by filter
        • Reviewer Mapping Async API
        • Reviewer Mapping API
          • ReviewersMapping List
        • User Roles Async API
        • User Roles API
          • UserRoles List
        • Supported OData query options
        • Supported reporting endpoint API filters and their values
        • Responses
      • Managing Power BI templates for reporting APIs
        • TEMPLATE- Evidence Of Review With Item Archived Metrics View Report Data
        • Accessing Arctera Surveillance reports and datasets through the OData web service
        • Guidelines for using Arctera Surveillance templates with Microsoft Power BI Desktop
        • TEMPLATE Departments, Users, Roles, Labels
        • TEMPLATE Searches
        • TEMPLATE- Evidence Of Review Submit Report Request
        • TEMPLATE- Evidence Of Review By Monitored Employee View Report Data
        • TEMPLATE- Evidence Of Review By Department View Report Data
        • TEMPLATE- Evidence Of Review With Item Archived Metrics Submit Report Request
        • TEMPLATE- Item Archived Metrics Submit Report Request
        • TEMPLATE- Item Archived Metrics View Report Data
        • TEMPLATE- Item Classification Metrics Submit Report Request
        • TEMPLATE- Item Classification Metrics View Report Data
        • TEMPLATE- Item Details Submit Report Request
        • TEMPLATE- Item Details View Report Data
        • TEMPLATE- Item Hotword Metrics Submit Report Request
        • TEMPLATE- Item Hotword Metrics View Report Data
        • TEMPLATE- Item Label Metrics Submit Report Request
        • TEMPLATE- Item Label Metrics By Employee View Report Data
        • TEMPLATE- Item Label Metrics By Department View Report Data
        • TEMPLATE- Item Metrics Submit Report Request
        • TEMPLATE- Item Metrics View Report Data
        • TEMPLATE- Item Metrics By Monitored Employee View Report Data
        • TEMPLATE- Reviewer Assessment Metrics Submit Report Request
        • TEMPLATE- Reviewer Assessment Metrics View Report Data
        • TEMPLATE Reviewer Mapping Submit Report Request
        • TEMPLATE Reviewer Mapping View Report Data
        • TEMPLATE User Roles Submit Report Request
        • TEMPLATE User Roles View Report Data
        • Saving, editing, and refreshing the Power BI reports
    • Managing Audit Settings
      • Audit Settings Overview
      • Editing the Audit Settings
    • Working with Audit viewer
      • About Audit viewer
      • Performing a search for audit records
    • Managing Alerts
      • Introduction
      • Configuring Alerts
      • Viewing Alerts
    Home
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    Managing application specific hotword sets

    Managing application-specific hotword sets

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    Last published : Jun 07, 2026
    This section includes the following topics:
    • Overview
    • Creating application-specific hotword sets
    • Editing application-specific hotwords and hotword sets
    • Deleting application-specific hotword sets
    Related information
    OverviewCreating application-specific hotword setsEditing application-specific hotwords and hotword setsDeleting application-specific hotword sets

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