Overview

Hotwords are predefined words or phrases that you can search for in employee items. When creating a search, you can add and select hotwords to search for in the subject lines of items, their content, or both.

To simplify the management of department-specific hotwords, you can group them into hotword sets. For example, you can use one set of hotwords to monitor items for unacceptable language and another to monitor them for unethical business practice. You can define hotwords and hotword sets that can be used at the application level, where they are applicable to all departments, and at the department level, where they are specific to that department.

You must have the department-level Add Hotwords permission to add department-specific hotwords. By default, users that have the Rule Admin role have this permission.