Removing exception status
The employee must already be assigned an exception status before the ability to remove the exception status is available.
When there is no need to monitor employees as exceptions, you can remove their exception status. After removing the exception status, the employees become regular monitored employees in their departments, and Arctera Surveillance captures their communications in the normal way. However, any items that Arctera Surveillance has captured while the employees had exception status remain in the exception review set.
You must have the Manage Exceptions permission in the department to remove exception status. By default, users that have the Compliance Supervisor, Rule Admin, or User Admin roles have this permission.
To remove exception status
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In the left navigation pane, click Departments.
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Search for and select the department.
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In the Monitored Employees tab, select only one exception employee at a time.A list appears, showing all monitored employees along with their configured and enabled content sources.To search for employees by name, in the Filter by Employee Name field, enter keywords that characterize employee names or construct a query. Press ENTER or click the Filter icon to view the filtered names.Note: Do not use wildcard characters (asterisk or question mark) for partial searches. They do not return results.
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Click the Actions button, and then click Remove the exception status.The application prompts you to confirm that you want to perform the operation.
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Click Remove.