Understanding the Departments page

Last published : Oct 15, 2026
The following images highlight the standard features of the Departments page.
Figure: A sample page showing summary of departments
A sample page showing summary of departments
Figure: A sample page after selecting a single department
A sample page after selecting a single department
  1. Search and filter pane
    Arctera Surveillance lists all the available departments. After you create a search, the application searches for the items based on the search criteria. You can use the filters to narrow down the search results. You can use the filtering options to search the required department. Options include filtering by department name, exception employees, and reviewers associated with the department.
    You can select a single or multiple departments just by selecting the corresponding check boxes. You can select the departments from multiple pages. For better performance, it is recommended to select maximum 200 records. To clear the entire selection, click the Clear selection icon at the bottom pagination pane.
  2. Action bar
    Functions of the action bar vary with the menus you have selected. The available action buttons are mentioned below.
    Table: Department view action buttons and their function
    Action button Function
    When the All Departments node is selected:
    New Department Opens a New Department page to create a new department.
    Open Department Opens a closed department for monitoring.
    Close Department Closes an open department and restricts monitoring of employees in the department.
    Go to Review Navigates you to the Review tab of the current department.
    Refresh Refreshes the page information.
    Filter by department name Allows you to narrow down the results by specifying a department name.
    When an individual department node is selected:
    New Department here Opens a New Department page to create a new department.
    Edit Department Opens an Edit Department page to let you modify department configuration/details.
    Go to Review Opens the selected department in the review pane to access items for review.
    Refresh Refreshes the page information.
  3. Details pane
    This pane displays the records with subsequent details. You can click on the column heading to sort the data either in ascending or descending order for one or more columns on the selected page. The sorting is case insensitive. After performing a sort action, users land on the first page, by default.
    You can change the size and order of the columns on this pane. This change persists till the time you are signed in. After you log out from the application, the default column size and the order is retained.
  4. Bottom navigation bar
    This bar displays total number of records, total number of records on page, and total number of the selected records if you have selected these records. The navigation options are supported for multi-page lists.
    • Click the Clear selection icon to clear the selection of records in the table.
    • Click the |< icon to go to the first page of the list.
    • Click the >| icon to go to the last page of the list.
    • Click the < icon to go to the previous page of the list.
    • Click the > icon to go to the next page of the list.
  5. Menu bar
    The Title bar appears directly underneath the upper banner. The left side of the title bar always displays the name of the current page. This bar also displays menus based on the permissions you have to work within departments.
    Table: Department view menu bar tabs and their function
    Menu Function
    Properties Displays department-level properties. You must have the Configure Department Properties permission in a department to edit its properties. Users with the User Admin role have this permission by default.
    You can filter the departments by name and choose whether to list any exception employees and reviewers that are associated with them.
    Using the Properties tab, you can perform the following:
    - Rename a department.
    - Change the monitoring policy.
    - Close and reopen the department.
    - Nominate a new owner.
    Note: Even if you nominate a new owner, the original owner still retains all the administrative permissions. You can use the Role Assignment feature to remove these permissions.
    Monitored Employees Allows you to manage the configuration activities for department-specific searches.
    Searches Allows you to manage the configuration activities for department-specific searches.
    Export Allows you to manage the export activities for department-specific data.
    Role Assignment Allows you to manage department-specific roles and responsibilities.
    Hotwords Allows you to manage department-specific hotwords and hotword sets.
    Labels Allows you to manage department-specific labels.
    Review Comments Allows you to manage department-specific review comments.
    Trash Allows you to manage department-specific trash rules.
    Allowlist Allows you to manage department-specific allowlist rules.
    History Displays the start and end dates for employees added to the department.
Related information
Managing departments